The Brow And Beauty Loft Policies & Terms

By visiting and/or using, the online booking site you acknowledge that you agree to be bound by these Terms and Conditions and comply with all applicable laws and regulations. If you do not accept to be bound by these Terms and, Condition's please do not use this site.
If you have any questions about our Terms and Conditions, please phone us on 07 542 0888 or email browandbeautyloft@gmail.com

Salon Etiquette

Please arrive 15 mins before your scheduled appointment this will ensure you have enough time to complete any consultation forms, change and enjoy the full pampering experience. Please understand if you are late your appointment may be reduced accordingly. Please respect the Salon Environment. We aim provide a relaxed, quiet and professional environment for every client.

Gift Vouchers

Please mention your voucher when booking your appointment. Bookings should be made two weeks in advance and are subject to availability. Please ensure your gift voucher is presented on arrival as we are unable to provide your treatment without your voucher. If you do not have your voucher with you at your appointment full payment will be required at the time of treatment. Only the recipient can redeem the voucher they are not transferable. Expired vouchers will not be honored. Under no circumstances will vouchers be refunded or re issued if lost, misplaced, destroyed, stolen or the purchaser and recipient change their mind after purchase.

If you book an appointment with a voucher and fail to attend the appointment without 24 Hours notice of cancellation the voucher will be deemed cancelled breathe Salon and Spa reserves the right to manage voucher appointments for services in high peak times (as example one week prior to Christmas 24th Dec) voucher redemption on products will be available.

Referral vouchers

Referral Vouchers are valid to the bearer named on the voucher and are not transferable and cannot be redeemed for cash or used to purchase product. Vouchers may be used at the recipients next appointment for services over the value of $50.00. Only 1 voucher can be used at any one time. Please present voucher to redeem your referral bonus. Please mention this voucher when booking. Vouchers will not be re issued if lost, misplaced, destroyed or stolen.

Cancellation Policy

We kindly ask that you give us 24 hours' notice if you need to change or cancel your scheduled appointment so we can allocate the free time for other clients. A 50% cancellation fee is charged if you cancel the appointment less than 24 hours before the treatment is scheduled.

No Show Policy

Failure to attend your appointment with no notice will result in a charge of 100% of the booked service amount. Any outstanding no show fees must be paid in full, before future appointments can be scheduled or to avoid debt collection fees.

Salon Complaints Policy

The Brow and Beauty Loft policy is to ensure that every client is 100% satisfied with their service or treatment before they leave the Salon. Salon process is to ask all clients if they are happy with their treatment or quality of service before they leave the Salon, this ensures that we can manage any potential issues, concerns or questions in real time.

Should any client complain about the service or quality of work they have received in the salon we have the right to inspect the work and redo or repair if warranted.

*Prices, Services and Salon hours may change without notification*